PRIVACY POLICY

Touchpoint respects your privacy. At all times we will strive to keep your personal information confidential. We will only collect, store, and use any personal information you provide to us for defined purposes and will share it only with companies who share our commitment to protecting your privacy and data. By accessing this website, you agree to this Privacy Policy. If you do not agree with our policies and practices, you have the choice to not use our website.

You may contact Touchpoint’s Legal Department, 12 Mihail Tenev Street office 23 any time with any questions or concerns you may have regarding the privacy policy.

The Touchpoint Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

This Privacy Policy applies to information we collect on this website, in email text and other electronic messages between you and this website. It does not apply to information collected by us offline or through any other means, including on any other website operated by Touchpoint or any third party (including our affiliates and subsidiaries) or any third party, including through any application or content that may link or be accessible from or on the website.

Normal Website Usage

As you navigate through and interact with our site, we may use data collection technologies to gather information about your equipment, browsing actions, and patterns, including: (1) Details of your visits to our site, including traffic data, location data, logs and other communication data and resources you access and use on the website, and (2) Information about your computer and internet connection, including your IP address, operating system and browser type. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. Doing so helps us improve our website and deliver a better and more personalized service by enabling us to: (1) Estimate our audience size and usage patterns, (2) Store information about your preferences, allowing us to customize our website according to your individual interests, (3) Speed up your searches, or (4) Recognize you when you return to our website. In addition, we may use third-party analytical tools such as Google Analytics to track the above information, and your information may be associated with personal information held by those third parties.

Legal Basis for Processing

Touchpoint is entitled to process your data when you are visiting our websites (Art. 6 para. 1 lit. f) GDPR). If you subscribe to any service for which Touchpoint is asking you to provide consent, the legal basis of processing your data will be your consent (Art. 6 para. 1 lit. a) GDPR); you may be provided additional information on the processing in such case. You may revoke your consent at any time by following the steps to unsubscribe. If you have subscribed to a service, Touchpoint may send you additional information about similar services or products. You may send an email in this regard to the contact information at the end of this Policy.

Why and When We Collect Personal Information

Sometimes, it is necessary to collect data in order to fulfill a visitor’s request for a service or correspondence. This information, such as name, mailing address, email address, type of request or additional information, is collected and stored by Touchpoint to fulfill your request. Your personal information is never given to any other company for that company’s independent use. Touchpoint may employ third-parties to perform services or functions on our behalf. These companies may require access to personal information in order to perform their functions, but may not use it for other purposes.

Visitors to Touchpoint’s website provide personally identifying information only when using one or more of the following services:

• Contact forms
• Resume submission
• Requests for additional information such as annual reports or other brochures
• Any other request or communication with the website

How We Collect Personal Information

Like many websites, Touchpoint’s website uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. Cookies help us determine past users from new users and unique users, and to understand which parts of our websites are the most popular, where our visitors are going and how long they spend there. Your browser has options to accept, reject, or provide you with notice when a cookie is sent. A cookie may exist for up to 12 months.

In some of our communications, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination.

When you visit a page of our website that contains a plug-in, a direct connection is established between your browser and the respective servers. These social media tools receive information regarding your visit to our site by tracking your IP address. If you click on the social media buttons while logged into your respective social media account, you may link the contents of our pages to your respective profile. This allows the social media channel to allocate your visit to our sites with your user account. Once you visit a page with the social media icon, a direct link to the server of the respective social media network is established. Web content is transmitted from the social media network to your browser. The social network may be able to retrieve data independent of whether you interact with the button or not. If you are logged on to a social media network, the network can assign your visit to the website to your user account. If you do not wish to provide social media channels with data retrieved from your visit to our website, log out from the social media network before visiting our site.

Touchpoint is not responsible for the data collected by social media networks through their buttons. The data use policies of the social media networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.

Please read the privacy policies of these social media channels carefully prior to visiting our website.

Information from Minors

Our website is not intended for children under 18 years of age. No one under age 18 may provide any information to the website. We do not knowingly collect personal information from people under 13. If you are under 13, do not use or provide any information on this website. If we learn we have collected or received personal information from a person under 13 without verification of parental consent, we will delete that information.

What We Do with Information You Provide Us

When contacting us about a product or service, visitors to our website may decide to send us information that identifies them personally. When that is the case, Touchpoint will only use that information to identify the user as a customer and to determine how to respond to the electronic mail and other internal business purposes. We will not share this information with third parties, except to the extent required by law, or to fulfill the purpose for which you provided it.

Touchpoint will not sell, rent, or lease your personal information to others.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Touchpoint will retain the data collected only as long as it is useful or necessary to address the request or needs of the visitor.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you.

Touchpoint will grant access to your data to those employees who are responsible for technical administration, maintenance and further development of the websites and the provision of the services you may have subscribed.

Your Rights

If you are located in Europe and GDPR applies to you, and you are using this website in relation to the offering of goods or services, you have the following rights. These rights can be exercised by contacting us using the email at the end of this policy:

• Obtain information on your data in order to check and verify such data

  • • Receive a copy of your data
    • The right to be forgotten
    • Correction, deletion or restriction of the processing, which also includes the right to have incomplete or incorrect data rectified by supplementary information
    • Right to object to the processing
    • You may receive your provided data in a structured, common and machine-readable format and transfer this data to another controller as long as you have consented to the processing, or the processing is based on a contract.
    • Right to file a complaint with the regulatory authorities in connection with the processing of your data

To contact Touchpoint with questions or concerns, please email dpo@touchpoint.bg

Updated May 23, 2018